FAQs

PATIENTS

Does the injection procedure hurt?

The amount of discomfort felt will vary with the individual. The needles used are extremely fine (similar to acupuncture needles) and many are hardly felt at all. The injected solution can sting slightly for short periods of time. If EVLT is used then minimal discomfort is experienced as it is performed under local anaesthetic.

Does the vein treatment interfere with my work or home duties?

This is a walk-in, walk-out procedure. Most treatments take about 30minutes to perform. Following treatment your daily routine should not be disrupted, however heavy physical exercise or workloads should be avoided for about 2 weeks following each treatment.

What if I do not treat my varicose veins?

Vein disease is progressive which if left untreated is likely to become worse with time. Increasing symptoms that can occur with untreated varicose veins include leg tiredness, heaviness, aching, throbbing, restlessness, tingling, itching numbness and swelling. More serious complications such as phlebitis, blood clots, dermatitis, and vein ulcers can develop if varicose veins are left untreated.

Do I need these veins?

Varicose veins and spider veins are not functional, and the blood has already found alternative pathways via healthy veins. Varicose veins are not missed by the circulation, in fact, improves without them.


Will the treated veins come back?

Treated correctly, the veins will not come back, as the body has absorbed them. New veins however, may appear with time, as the same causative hereditary factors still exist. These new veins are generally less pronounced and can be easily treated. In some patients maintenance treatment is required to keep new vessel growth to a minimum.

 

Should I wait until I have completed my family?

Becoming pregnant with existing varicose veins will only lead to the veins becoming significantly worse as the pregnancy develops. Phlebologists agree that treatment for varicose veins is best performed before or between pregnancies.

ABOUT VEIN TREATMENT PRACTITIONERS:

It is advisable to ensure that your treating doctor is a member of the Australasian College of Phlebology and is credentialed to perform the proposed treatment option. To find a practitioner in your area, please use the Search for a Vein Specialist function on the home page.



WEBSITE POLICIES

Workshop Cancellation Policy

Applicants who give notice of cancellation of 30 days or more will receive a full refund of the course fee. If preferred, applicants can nominate a new course date and have fees transferred. Applicants who withdraw from the course between 14 days and 30 days will receive a 50% refund of the course fee. Applicants who fail to attend a course or who withdraw from the course within 14 days of the course date will not receive a refund. We may be able to reschedule a course if unforeseen, unpreventable circumstances lead to a late cancellation.

Delivery Instructions and Timeframes

Books

When your order is placed it will go through to the Co-Op Bookshop who will check supplies and notify us if it is in stock and the anticipated time for delivery. You will be notified by email  of despatch of you book order which could be up to 14 days depending on stock availibility.

 

Brochures and other stock

Once your order has been received your goods will be delivered within 14 days dependant on stock availibility.

 


 

Privacy Policy

Introduction

The Australasian College of Phlebology regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Australasian College of Phlebology users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at acp@phlebology.com.au

The Group acts to protect your personal information in accordance with the National Privacy Principles.

Uses:

We only use your personal information for the purposes for which you give it to us and for related, internal management purposes.

We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:

  • you have consented
  • you'd expect us to or we have told you we will
  • it is required or authorised by law
  • it will prevent or lessen a serious and imminent threat to somebody's life or health or
  • the disclosure is reasonably necessary for law enforcement or for the protection of public revenue.

 




Your choices:

You may access personal information that we hold about you or you can ask us to correct personal information we hold about you.

If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails sent to our media and network email lists.

 

Collection of Information

In order to use the The Australasian College of Phlebology website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Australasian College of Phlebology is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 Use of Collection Information

Any details collected from The Australasian College of Phlebology customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

 Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at acp@phlebology.com.au

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at acp@phlebology.com.au

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Australasian College of Phlebology uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such

correspondence, they can request to be removed from any mailing lists by emailing us at acp@phlebology.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Australasian College of Phlebology may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. The Australasian College of Phlebology does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the The Australasian College of Phlebology site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.phlebology.com.au

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

 


Security Policy

The Australasian College of Phlebology uses the eWAY Payment Gateway for its online credit card transactions.

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by The Australasian College of Phlebology or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

• eWAY is an authorised third party processor for all the major Australian banks.

• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Australasian College of Phlebology.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 


Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 14 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at acp@phlebology.com.au.

 


Refund & Returns Policy

If your goods are damaged we will replace the item for you free of charge. Please email us at acp@phlebology.com.au within 14 days to arrange replacement of damaged goods; refunds are not offered for change of mind.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit www.eway.com.au

 


Copyright Notice

All rights are reserved and content may not be reproduced, downloaded, disseminated, or transferred, in any form or by means, except with the prior agreement of The Australasian College of Phlebology. Users may download pages or other content for their own personal use on a single computer, but no part of such content may be otherwise or subsequently reproduced, downloaded, disseminated, or transferred, in any form or by any means, except with prior written agreement of, and with express attribution to The Australasian College of Phlebology.